1 Introduction
This Privacy Policy ("Policy") is published by myr33 ("we", "Platform") and describes our practices for collecting, using, disclosing, and protecting your personal information when you access or use the myr33 platform, including the myr33.onl website and our mobile app.
As an online gaming platform operating in Malaysia, we are committed to complying with the Personal Data Protection Act 2010 (PDPA) and all related regulations. We understand that your trust is our most valuable asset, and we take our responsibility to protect your privacy seriously.
By registering a myr33 account or using any of our services, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of our platform.
2 Data We Collect
Myr33 collects various types of personal data depending on how you interact with our platform. Below are the categories of data we collect:
| Data Category | Examples of Information | Collection Method |
|---|---|---|
| Identification Data | Full name, date of birth, identification card number | Registration form & KYC |
| Contact Data | Email address, phone number, residential address | Registration & profile updates |
| Financial Data | Bank account details , e-wallet number, transaction history | Deposit & withdrawal process |
| Gaming Data | Wagering records, game history, account activity | Automatically during platform use |
| Technical Data | IP address, device type, web browser, operating system | Automatically via cookies & server logs |
| Communication Data | Support chat records, emails, feedback | Interactions with the support team |
We only collect data that is strictly necessary to provide our services safely and efficiently. We do not collect sensitive data such as health information or political affiliations unless directly relevant for legal compliance purposes.
3 How We Use Your Data
The personal data we collect is used for the following purposes, and we ensure every use has a valid legal basis:
- Identity verification & KYC: Verifying your identity during registration and financial transaction processing to comply with anti-money laundering (AML) requirements.
- Service delivery: Processing deposits and withdrawals, managing your account, providing access to games, and keeping the platform running smoothly.
- Security & fraud prevention: Detecting and preventing fraudulent activity, unauthorized access, bonus abuse, and other security threats.
- Service communications: Sending important notices related to your account, transactions, policy changes, and necessary security information.
- Marketing & promotions: With your consent, to send bonus offers, the latest promotions, and exciting news from myr33.
- Platform improvements: Analyzing usage patterns to enhance the user experience, platform performance, and overall service quality.
- Legal compliance: Fulfilling legal obligations, reporting to regulatory authorities when required, and retaining records for the periods prescribed by law.
4 Data Sharing
Myr33 does not sell, rent, or trade your personal data. However, we may share your data with certain parties under limited and controlled circumstances:
- Payment providers: To process your deposits and withdrawals, we share the necessary information with authorized payment gateway providers. These providers are bound by strict confidentiality agreements.
- Game software providers: Limited game session data may be shared with game software providers to ensure gameplay continuity and result integrity.
- Regulatory authorities: myr33 will disclose required information to legal, regulatory, or law enforcement authorities when mandated by applicable law.
- IT service providers: Companies providing technical infrastructure, cloud services, and IT support to myr33 may access data within the scope of their services, subject to binding data protection agreements.
- Professional advisors: Lawyers, accountants, or auditors providing professional services to myr33 may access relevant data, subject to their professional confidentiality obligations.
Every third party that receives your data from myr33 is required to handle that data with a level of protection equal to or greater than the standards we uphold.
5 Data Security
Myr33 continuously invests in the latest cybersecurity infrastructure to ensure your personal data is protected against unauthorized access, loss, destruction, or improper disclosure.
The technical and organizational security measures we practice include:
- End-to-end encryption: All data transmitted between your device and the myr33 platform is protected by TLS/SSL protocols with 256-bit encryption.
- Two-factor authentication (2FA): You can activate an extra layer of security on your account via two-factor authentication to prevent unauthorized access.
- 24/7 Monitoring: Our threat detection system operates around the clock to identify and respond to any suspicious activity in real time.
- Internal access controls: Access to player data on our end is restricted on a "need-to-know" basis — only staff who require access for their duties are permitted.
- Regular security audits: The myr33 platform undergoes regular security assessments and penetration testing by qualified independent parties.
6 Data Retention Period
Myr33 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable law.
- Active account data: Retained for as long as your account is active and for a set period after account closure to meet regulatory requirements.
- Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's accounting and AML legal requirements.
- KYC Records: Retained for a minimum of 5 years after the business relationship ends, or longer if required by law.
- Communication logs: Support chat records and emails are retained for 2 years for customer service and dispute resolution purposes.
- Marketing data: Retained until you withdraw your consent or request data deletion.
Once the retention period expires or when data is no longer needed, myr33 will securely delete or anonymize that data in accordance with established procedures.
7 Your Rights
As a data subject under Malaysia's PDPA, you have the following rights regarding your personal data held by myr33:
Right of Access
Requesting a copy of the personal data we hold about you.
Right to Rectification
Requesting correction of inaccurate or incomplete data.
Right to Erasure
Requesting deletion of personal data under certain circumstances.
Right to Restriction
Requesting restriction of data processing under certain circumstances.
Right to Portability
Receiving your data in a structured, machine-readable format.
Right to Object
Objecting to data processing for direct marketing purposes.
To submit any request regarding your rights, please contact the myr33 customer support team via live chat on the platform or through the FAQ page. We will process your request within 30 days of receipt.
8 Cookies and Tracking Technology
Myr33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential Cookies: Required for core platform operations such as login sessions and security. These cookies cannot be disabled.
- Functional Cookies: Remembering your preferences such as language, display settings, and saved login details for your convenience.
- Analytics Cookies: Helping us understand how players use the platform so we can continuously improve the overall user experience.
- Performance Cookies: Collecting data on platform performance to help us identify and resolve technical issues more quickly.
You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality of some sections of the myr33 platform.
9 Children's Data
The myr33 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.
If we discover that personal data of a child has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. If you believe a child may have registered an account on our platform, please contact us immediately through our support channels.
10 International Data Transfers
In operating a global platform, your personal data may be transferred to and processed in countries outside Malaysia where data protection laws may differ.
Whenever we transfer data outside Malaysia, we ensure adequate protections are in place through:
- Data transfer agreements incorporating recognized standard data protection clauses.
- Ensuring data recipients in other countries comply with data protection standards equivalent to Malaysia's PDPA.
- Obtaining your explicit consent when required for data transfers to specific countries.
11 Privacy Policy Amendments
Myr33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to you through:
- A clear notice on the myr33 platform's home page.
- Notification email to your registered email address (for important changes).
- Update the "Last Updated" date at the top of this document.
Continued use of the myr33 platform after changes take effect is considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
12 Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the myr33 Data Protection Officer through the following channels:
- Live Chat: Available 24/7 via the chat icon on the myr33 platform.
- Email: [email protected]
- FAQ Page: myr33.onl/faq
We are committed to responding to all privacy-related inquiries within 5 business days. For more complex requests such as data access or data deletion, we will inform you of the expected processing timeframe.